Director of Client Engagement and Strategy

Overview
At Builden Partners, we are changing the way law firms think about marketing and business development by combining a process-driven approach with dynamic leadership and a commitment to client service. We’re looking for a visionary, strategic leader who is ready to jump in with a great attitude, get things done, add value at every step and embrace growth—both personally and for our team. As the Director of Client Engagement & Strategy, you will serve as the senior strategist for our diverse portfolio of law firm clients, driving transformative growth and exceptional client service while mentoring emerging leaders and inspiring a culture of continuous improvement.

Key Responsibilities

• Strategic Leadership & Execution:
  • Develop and implement comprehensive marketing and business development strategies tailored for AmLaw and regional law firms.
  • Translate strategic plans into actionable operational processes that deliver measurable results.
• Team Mentorship & Culture:
  • Lead, mentor, and inspire a team of marketing professionals, fostering an environment that values a can-do attitude and proactive problem-solving.
  • Champion a culture where every team member is empowered to add value and embrace continuous learning and professional growth.
• Client Engagement & Service Excellence:
  • Serve as the primary strategic advisor to clients, ensuring high-level engagement through effective client team meetings and bespoke business development coaching.
  • Maintain and strengthen long-term client relationships by delivering unparalleled service and innovative solutions.
• Operational Innovation & Change Management:
  • Oversee the refinement and implementation of service delivery processes that enhance operational efficiency and client satisfaction.
  • Lead the charge in change management initiatives, both within our firms and in Builden, ensuring seamless onboarding of new clients and adaptation to evolving market trends.
• Business Development & Growth:
  • Leverage deep industry expertise to identify and pursue new business opportunities, expanding our client base and reinforcing Builden’s national brand presence.
  • Play an active role in strategic decision-making as a key member of Builden’s leadership team.
  • Lead business development coaching for partners, associates, and practice groups

Candidate Profile

• Experience:
  • A minimum of 10 years in marketing and business development with at least 5 years of in-house marketing or business development experience at an AmLaw firm.
  • Proven track record in legal marketing, demonstrating an in-depth understanding of the nuances that drive success in this sector.
  • Deep understanding of legal industry trends, client needs, and BD best practices.
  • Experience in strategic planning and relationship management.
  • Willingness to travel.
• Leadership & Mentorship:
  • Exceptional leadership skills with demonstrated success in managing and mentoring teams in fast-paced, high-stakes environments.
• Strategic & Operational Acumen:
  • A strategic thinker with a strong operational focus—able to craft and execute plans that convert vision into tangible results.
  • Adept at managing multiple projects simultaneously, with an emphasis on detail-oriented execution.
  • Ability to work collaboratively with attorneys of all levels.
• Cultural Alignment:
  • Must embody Builden’s core values:
    • Jump in with a Great Attitude
    • Get Things Done
    • Add Value All the Time
    • Embrace Growth
• Communication & Interpersonal Skills:
  • Outstanding written and verbal communication skills with the ability to clearly articulate strategic visions and operational plans.
• Educational Background:
  • Bachelor’s degree in Communications, Marketing, Business or a related field.
  • MBA or JD preferred.

What You Can Expect at Builden

• Dynamic Environment:
  • Join a fast-growing business with an entrepreneurial spirit and a smart, committed, and energetic team.
• Competitive Compensation & Benefits:
  • Enjoy a competitive salary, comprehensive health care, and a 401K plan.
• Work-Life Flexibility:
  • Benefit from a flexible work model with opportunities to work from home and engage in collaborative in-office sessions.
  • Unlimited PTO
  • Experience tremendous growth opportunities as you contribute to building Builden into a nationally recognized brand.